Privacy policy

Privacy Policy – Velora Arabia

Velora Arabia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://veloraarabia.com/.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party payment gateways)

Automatically Collected Information

IP address
Browser type and device information
Pages viewed and time spent on the website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you regarding orders, support, or inquiries
Improve our website, services, and customer experience
Prevent fraud and unauthorized transactions
Comply with legal and regulatory obligations
Send promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and logistics partners
Website hosting and analytics providers
Legal authorities if required by law

All third parties are obligated to protect your information and use it only for authorized purposes.

4. Cookies & Tracking Technologies

Velora Arabia uses cookies to:

Enable essential website functionality
Remember user preferences
Analyze traffic and performance
Improve marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. All payment transactions are encrypted and handled by secure, PCI-compliant payment gateways.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, accounting, or regulatory requirements

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or updates to your information
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Velora Arabia does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take immediate steps to delete it.